Returns and exchanges

We accept return requests for eligible direct-to-consumer purchases within 30 days of delivery.

To qualify for a return, merchandise must be:

• Unused, unwashed, and in its original condition
• Returned with all original components and packaging
• Accompanied by proof of purchase
• Purchased directly from My Bougie Bottle

For hygiene and safety reasons, drinkware that has been used, washed, or filled with liquid cannot be returned unless it arrived defective or damaged.

To request a return, contact info@mybougiebottle.com before sending the product back. Unauthorized returns might not be accepted.

Return shipping

Customers are responsible for return shipping costs for preference-based returns, including changes of mind, color preferences, or items ordered by mistake. Original shipping charges are nonrefundable.

If we sent the wrong item or the product arrived damaged or defective, contact us within 48 hours of delivery. Once approved, we will provide return or replacement instructions and cover the applicable shipping expense.

Use a trackable shipping service. My Bougie Bottle is not responsible for returns lost or damaged in transit.

Refunds

Returned merchandise will be inspected after receipt. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or card issuer to post the refund.

Any promotional discount will be reflected in the refund. If returning part of a bundle or multi-item promotion causes the remaining order to no longer qualify for the discount, the refund may be adjusted to reflect the products retained at their applicable price.

This last paragraph is important for your buy two, save 20% promotion.

Exchanges

Eligible unused merchandise may be exchanged within the 30-day return window, subject to availability. Customers are responsible for shipping costs on preference-based exchanges. My Bougie Bottle covers applicable shipping costs for approved damaged, defective, or incorrectly fulfilled items.

Final-sale items

The following are not eligible for preference-based returns:

• Gift cards
• Used or washed drinkware
• Personalized or custom products
• Items marked final sale
• Opened accessories that make direct contact with the mouth or beverage
• Shipping protection and shipping charges

Unless otherwise stated, sale items and bundles may be returned only if the entire set is unused and returned with all included components.

Gifts

Gift recipients may request an eligible exchange with the order number or purchaser’s information. Refunds are issued only to the original payment method.

Products purchased elsewhere

Products purchased from a retailer, resort, marketplace, or other authorized seller must be returned to the original seller under that seller’s return policy.