In-stock orders are generally processed within 3–5 business days, excluding weekends and holidays. Standard ground delivery generally takes an additional 7–10 business days after the carrier receives the shipment. These timeframes are estimates and are not guaranteed delivery dates.  

Preorder and backordered products display separate estimated shipping information. Orders containing preorder products may be delayed depending on fulfillment arrangements.  

Tracking information is emailed when an order ships. Carrier delays, severe weather, incorrect addresses, and peak holiday volume may affect delivery. Customers are responsible for providing a complete and accurate shipping address at checkout.  

Orders over $50 qualify for free standard ground shipping within the eligible United States regions stated at checkout. Expedited service, when available, is calculated separately.

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact us promptly at info@mybougiebottle.com with your order number and supporting photographs when applicable. Claims are reviewed individually based on tracking information, shipping protection, carrier findings, and the circumstances of the order.

Delivery Confirmation and Responsibility

Once an order is marked as delivered by UPS or any other carrier, the responsibility for the package shifts to the customer. If a customer declines to purchase optional shipping protection or insurance at checkout, we are not obligated to issue a refund or replacement for packages marked as delivered.

We strongly encourage customers to select our order protection service for added peace of mind. If a package is lost or stolen after delivery, please contact your local carrier for further assistance. We are unable to provide refunds for delivered orders without shipping protection.

**International Shipping**
We ship to eligible international destinations displayed at checkout. International shipments are sent DDU (Delivered Duty Unpaid). Customers are responsible for all applicable import duties, taxes, customs charges, and brokerage fees. These charges are determined by local authorities and are not included in the amount paid to My Bougie Bottle.  

International delivery estimates do not include customs processing time. Customs delays are outside our control. Refused or unclaimed international packages may be subject to return shipping, duties, brokerage fees, and other carrier charges, which may be deducted from any eligible refund.