Refund policy
Return and Refund Policy
We accept return requests for eligible products within 30 days after delivery.
Return eligibility
To qualify for a return, an item must be:
- Unused, unwashed, and in the same condition in which it was received
- Returned with all included lids, straws, cleaning tools, accessories, and packaging
- Accompanied by a receipt or other proof of purchase
- Purchased directly from My Bougie Bottle
For hygiene and safety reasons, drinkware that has been used, washed, or filled with liquid cannot be returned unless it arrived damaged or defective.
To request a return, contact us at info@mybougiebottle.com before sending the item. If your return is approved, we will provide return instructions and the applicable return address. Items returned without prior authorization might not be accepted.
Return shipping
Customers are responsible for return shipping costs for preference-based returns, including changes of mind, color preferences, or items ordered by mistake. Original shipping charges are nonrefundable.
If we provide a prepaid return label for a preference-based return, the label cost may be deducted from the refund.
When an approved return results from an incorrect, damaged, or defective item, My Bougie Bottle will cover the applicable return or replacement shipping cost.
We recommend using a trackable shipping method. My Bougie Bottle is not responsible for unauthorized returns or returns lost or damaged in transit.
Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact info@mybougiebottle.com within 48 hours of delivery.
Include your order number and clear photographs of the product and packaging. We will review the issue and provide replacement, return, or refund instructions when applicable. Please do not use or discard the product while the claim is being reviewed.
Nonreturnable items
The following are not eligible for preference-based returns:
- Used, washed, or opened drinkware
- Opened straws, lids, or other components that make contact with the mouth or beverage
- Personalized or custom-made products
- Gift cards
- Items specifically marked Final Sale
- Shipping protection and shipping charges
Promotional pricing does not automatically make an item final sale unless the product is expressly marked Final Sale.
Bundles, gift sets, and promotional purchases
Bundles and gift sets must be returned unused and complete, with every included component and the original packaging.
If part of a promotional purchase is returned and the remaining products no longer satisfy the promotion’s requirements, the refund may be adjusted to reflect the regular or applicable price of the products retained.
This means that if one bottle from a buy two, save 20% purchase is returned, the retained bottle may be repriced at its regular price when the refund is calculated.
Exchanges
To exchange an eligible product, contact us to request a return. After the return is approved, place a separate order for the replacement item. This helps ensure that the desired replacement remains available.
For an approved damaged, defective, or incorrectly fulfilled item, we may arrange a direct replacement instead.
Refunds
We will notify you after the returned merchandise has been received and inspected. If the return is approved, the eligible refund will be issued to the original payment method within 10 business days.
Original shipping charges and applicable return-label costs are nonrefundable unless the return resulted from our error or an approved damaged or defective item.
Banks and card issuers may require additional time to post a refund. If more than 15 business days have passed since we approved your refund, contact info@mybougiebottle.com.
Retailer purchases
Products purchased from a resort, retailer, marketplace, or other authorized seller must be returned to the original seller and are subject to that seller’s return policy.
For questions about a return, contact info@mybougiebottle.com.
