Ultimate Lid Collection - Save 20%

Thank you, Barbara, for sharing your positive experience! We're glad you love your bottle and that the replacement lid is meeting your expectations. We appreciate your support and compliments. We are always here for you when you need us!

Warmly,
Team MBB

Hi Carolyn,
We're genuinely sorry to hear about your experience. This certainly isn't the standard we strive for, and it's disappointing that the replacement straw didn't resolve the issue.

While the vast majority of our bottles and lids provide years of reliable use, manufacturing defects can occasionally occur. We wish we'd had the opportunity to make this right before you decided to leave us.

Please reach out to us at info@mybougiebottle.com with your order details. We'd be happy to send you a complete replacement lid assembly rather than just another straw, as it sounds like the issue may not be with the straw itself.

We stand behind our products and would love the chance to restore your confidence in My Bougie Bottle.

Hi Kj,

Thank you so much for your feedback, and we’re truly sorry to hear one of the lids is not working properly. The hissing sound and restricted water flow definitely indicate a faulty seal or airflow issue, which is not the experience we want for you.

We also wanted to mention that our bottles are intentionally designed so you shouldn’t need to tilt the bottle while drinking — the straw is designed to reach all the way to the bottom for an easy upright sip. 😊 Because of this design, tilting the bottle upward while drinking can cause the lid/spout area to come into contact with your nose.

That said, we truly appreciate the feedback regarding the spout angle as well, and we’ll absolutely pass this along to our product team for consideration in future improvements.

Most importantly, we would have loved the opportunity to make this right for you directly. Please feel free to reach out to us at info@mybougiebottle.com and we’d be more than happy to replace the faulty lid for you.

Mahalo again for your support of My Bougie Bottle— we truly appreciate it.