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AYA BRAZELL I love the design! It is so beautiful but today I was excited to drink it. But the water does not come up to the staw so sad.
Thank you for your kind words about the design of your bottle—I’m so glad you love it!
I’m sorry to hear about the trouble with the straw. It sounds like the lid may be defective. Please reach out to our customer service team at info@mybougiebottle.com, and we’ll be happy to arrange for a replacement lid to get you back to enjoying your bottle as soon as possible.
Thank you for your support, and we look forward to resolving this for you quickly!
Best regards,
Team Bougie