I bought the Meadow 25oz Insulated Bottle in Retro Floral and was initially thrilled with how beautiful it was. Unfortunately, after less than two weeks and only a few uses, the design has already started chipping. I’ve only hand‑washed it and never used the dishwasher, so this was unexpected. Given the cost, I’m disappointed in how quickly the finish is wearing.
Hi Rachelle, thank you for sharing your experience. We apologize for the inconvenience caused by the chipping. Please reach out to our customer service team so we can assist you further and find a suitable solution. Your satisfaction is important to us.Hi Rachelle,
Thank you for taking the time to share your feedback. I'm so sorry to hear this has been your experience, especially after only a couple of weeks.
This is certainly not what we expect from our bottles. Our bottles are designed to be highly durable, and under normal use the finish should not chip so quickly, which is why we'd love the opportunity to look into this for you.
Please email info@mybougiebottle.com your order details. We'd be happy to arrange a replacement bottle for you.
We truly appreciate your support and hope to restore your confidence in My Bougie Bottle.
Warmly, MBB Customer Care
I love the design! It is so beautiful but today I was excited to drink it. But the water does not come up to the staw so sad.
Thank you for your kind words about the design of your bottle—I’m so glad you love it!
I’m sorry to hear about the trouble with the straw. It sounds like the lid may be defective. Please reach out to our customer service team at info@mybougiebottle.com, and we’ll be happy to arrange for a replacement lid to get you back to enjoying your bottle as soon as possible.
Thank you for your support, and we look forward to resolving this for you quickly!
Best regards,
Team Bougie