This bottle was 1 year the straw stopped clicking together so no longer was working. I ordered and received a new straw a week ago and once again it continues to not click well. I had a bottle from here before that lasted years and now this one is poor quality and a waste of money. I’m not ordering a new straw again, I’ll get a different brand bottle. This part will not remain clicked in
Hi Carolyn,
We're genuinely sorry to hear about your experience. This certainly isn't the standard we strive for, and it's disappointing that the replacement straw didn't resolve the issue.
While the vast majority of our bottles and lids provide years of reliable use, manufacturing defects can occasionally occur. We wish we'd had the opportunity to make this right before you decided to leave us.
Please reach out to us at info@mybougiebottle.com with your order details. We'd be happy to send you a complete replacement lid assembly rather than just another straw, as it sounds like the issue may not be with the straw itself.
We stand behind our products and would love the chance to restore your confidence in My Bougie Bottle.
Flip ‘N’ Sip Lid Light Pink | 2 Straws + 1 Cleaner