The bottle is absolutely beautiful and sturdy. The mouthpiece and straw are extremely hard to sip from. You have to use a lot of suction for a small amount. Also%2C I ordered two bottles%2C one as a gift%2C but only received one ice tray. My packing slip did say the order was incomplete%2C and I reached out to correct it but haven’t received a new tray.%0D%0A%0D%0AThe bottle itself is lovely and I hope my daughter will love hers%2C but I wish the straw were easier to use…I would use it a lot more. For the price I think this bug should be worked out.
Hi Jean, I am sorry to hear about the issue with the straw lid. It sounds like you may have a defective lid. We will be sure to send you a new one right away. The missing ice tray has been sent out to you as well.
Definitely the most beautiful bottle ever. However…doesn’t live up to staying cold as long as it claims. A little disappointed.
I am sorry to hear that your bottle is not keeping your drinks cold. You may have a defective bottle as our bottles are meant to keep drinks cold for 24 hours.
We would be happy to exchange your bottle for you. We have sent you a return label to your email. Thank you.